Terms of Service.

This website is operated by WUMEZAY S.A.S., tax ID (RUC) 1793236238001, domiciled in Quito, Ecuador. You can reach us through the contact page or via WhatsApp.

You agree to use the website lawfully. You may not:

• Attempt unauthorized access to systems, accounts, or data.
• Interfere with or overload the website.
• Send spam, malicious content, or false information through the forms.
• Extract content massively or through automated means.
• Impersonate another person or company.

The design, text, graphics, code, and the Wumezay brand are owned by us or used with permission. You may not copy, modify, or use them commercially without our written consent.

Website content is informational. The specific conditions of each project, such as scope, timeline, and price, are those set out in the proposal or contract accepted by both parties.

A contract is formed when the client accepts a proposal or chooses a plan and makes the corresponding payment. Any work not included in the proposal or plan is quoted separately.

The client provides the required content on time, such as text, images, logos, and access credentials. Delivery times depend on receiving that content promptly.

• Prices are in United States dollars and include 15% VAT.
• Published prices correspond to the first year of service and are paid in advance.
• From the second year, the service renews annually. We share the renewal price at least 30 days before expiration, and renewal only happens if you accept and pay it.
• The renewal price may change if the costs of third-party providers, such as domain registrars or hosting services, change.
• Each plan includes only what is described on its page and the stated number of revision rounds.
• The included .com domain, hosting, and email remain active while the plan is current.
• The domain is registered for the client and belongs to them. With the service paid, the client may request its transfer to another provider at any time.
• Included hosting is subject to reasonable use of storage, traffic, and email according to each plan, and may not be used for unlawful content, spam, or activities that affect other users.
• Uptime monitoring consists of automated alerts when the site goes down. It is not a guarantee of uninterrupted availability.
• Published delivery times are estimates and are counted from the complete receipt of the client's content.
• Monthly support hours cover content changes, do not roll over, and do not include new features.
• Scope changes or additional features are quoted separately.

We apply SEO best practices and set up the tools needed for search engines to index the site. However, we do not guarantee specific positions on Google or other search engines, as they depend on external factors such as competition, content, and changes to their algorithms.

We issue electronic invoices in accordance with the regulations of Ecuador's Internal Revenue Service (SRI). If a payment is not made on the agreed date, we may suspend the service after notice until it is settled.

You may cancel your plan's renewal at any time before it expires, and the service will remain active until the end of the paid period.

Once work has started, payments for the current period are non-refundable, except as provided by law or when we cannot deliver the service for reasons attributable to us, in which case we will refund the proportional amount.

If a plan is not renewed, we may deactivate the associated website, hosting, and email. We will notify you beforehand so you can request a copy of your content.

Once the service is paid in full, the client owns the content they provided and the design and development created specifically for their project.

We retain ownership of our tools, reusable components, and prior know-how, and grant the client a license to use them for their project.

We may mention the project in our portfolio unless the client asks us not to.

• Provide accurate information and keep it up to date.
• Hold the rights to the content provided to us.
• Safeguard passwords and access credentials.
• Use the services in accordance with the law.

Both parties will keep confidential any non-public information received during the business relationship and use it only to perform the agreed services.

We make reasonable efforts to keep services available and secure. However, interruptions may occur due to maintenance, failures of third-party providers, or causes beyond our control. Support is provided as included in each plan or contract.

To the extent permitted by law, we are not liable for indirect damages, lost profits, or lost business opportunities. Our total liability to a client is limited to the amount they paid in the 12 months before the event giving rise to it.

These limitations do not apply in cases of willful misconduct or gross negligence, or where the law does not allow liability to be limited.

Neither party is liable for failures caused by force majeure or unforeseeable events, such as natural disasters, widespread internet outages, or government actions.

We may update these terms. The current version will always be published on this page. Changes do not affect services already paid for the current period.

These terms are governed by the laws of the Republic of Ecuador. The parties will try to resolve any dispute directly and, if not possible, through mediation in Quito. If no agreement is reached, the dispute will be submitted to the competent judges of Quito.